1. Are these products made of pure silver?
Our products are crafted using premium-quality silver plating over high-grade metal bases. This offers the elegance of silver at a more accessible price point while ensuring long-lasting shine and durability.

2. Will the product look exactly like the images shown?
We try to represent every product as accurately as possible with high-resolution photos taken in our studio. However, minor variations in shine, texture, or detailing may occur due to lighting or handcrafting.
Want to see the exact product? Call or WhatsApp us at +91 98110‑12909 to request a live video preview before placing your order.

3. Is gift packaging available?
Yes — every order is packed in our signature gifting box. You can also opt for premium gift wrapping at checkout or leave a note if it's for a special occasion like weddings or anniversaries.

4. Can I add a personal message or customization?
We offer custom engraving and tagging for select products and bulk orders. Please WhatsApp us at +91 98110‑12909 before ordering to confirm availability and lead time.

5. How long does delivery take?
We dispatch most orders within 24–48 hours.
Estimated delivery times:
• Metro cities: 3–5 working days
• Other areas: 5–7 working days
Once shipped, you’ll receive tracking updates via SMS and email.

6. Is Cash on Delivery (COD) available?
No, we currently do not offer Cash on Delivery.
If you have any concerns about prepayment or product trust, feel free to call or WhatsApp us at +91 98110‑12909 for live verification before placing your order.

7. What if the item arrives damaged?
We pack each item securely, but if something arrives damaged, contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund — your satisfaction is guaranteed.

8. What is your return or exchange policy?
We offer a 5-day return/exchange window on eligible products. Items must be unused, in original condition, and packaging. Please note, customized items are non-returnable unless damaged.

9. Are these suitable for wedding or corporate gifting?
Absolutely. Many clients order in bulk for weddings, baby showers, housewarmings, and corporate occasions. We offer attractive bulk pricing and custom branding options. Reach out to us for a quote.

10. Is it safe to shop on your website?
Yes — our site is SSL-secured, and payments are processed through trusted gateways like Razorpay and Cashfree. Your personal and payment information is 100% safe and encrypted.

💬 Still have questions? Call or WhatsApp us at +91 98110‑12909 — we’re happy to assist before you order.